Technical Support

The terms of the order must be agreed in the chat immediately prior to making the payment. If the deadlines were not set and payment was made, then in the event of a conflict, the order execution time is calculated based on the average execution time of other similar orders.

In addition to protecting transactions, we have compiled a list of characteristics that indicate a more reliable seller: Date of registration It is worth noting that the age of an account can only be a good indicator if orders were made regularly. Online status When choosing a seller, we recommend choosing among those that are currently on the marketplace. The online presence of the seller will reduce the response time, speed up the process of buying and delivering the desired item or currency, and reduce the risk of having to cancel the transaction due to an accidental purchase. Reviews It is the most significant indicator of the seller. Each review is checked by the administration for compliance with reality and is never deleted, even if the order is canceled.

Guaranteeing protection against recovery is quite a difficult task. To help you avoid this problem, we have made several recommendations. It is significantly safer to buy a Roblox account with an email address linked to it. The most secure account should always have: The original email address and the first confirmation email about registration of this account or the first email about linking the email address to the account (do not confuse these emails when changing your email address). If the email is original, the risk of account recovery by the previous owner is significantly reduced. In the Roblox account settings, you need to check the email address, phone number, and Google Authenticator associated with the account. You should have full access to all of these. If you're buying an account with an email, make sure the seller gives you full access to this email. Then change all passwords and enable two-factor authentication. Before buying an account with an email, you can ask the seller to send you a message from the email address you're purchasing. In this email, the buyer can write an agreement regarding the sale of the email together with the Roblox account and attach screenshots of your transaction from Rb2play.com.

Delivery and order fulfillment is always carried out manually by the seller. All details of the delivery or the ordered service should be discussed in the RB2Play marketplace chat. Such details can be game account data, conditions for transferring an item or currency within the game, details and terms for upgrading an account to a certain level, and so on.

If it becomes necessary to cancel an order, the buyer has two options: Contact the seller directly. The seller can cancel using a special button in the interface. Contact support for help. This option should be used only if the seller could not be reached, or in the case of a conflict. When you cancel your order, the funds are returned to your account balance on RB2play.com. Please note that even if the order is canceled, the review will still remain. This is done so that the buyer can see the full history of the seller's transactions.

All transactions made on the RB2Play marketplace are safe and secure. Our experts immediately identify any fraudulent attempts. The buyer is always protected from unscrupulous sellers who do not fulfill the terms of the agreed transaction or deliver the order that does not match the description in the offer. When buying, funds are immediately debited and frozen on the site until the transaction is successfully completed. Once the goods are delivered or the service is provided, the buyer closes the transaction by pressing a button in the interface and the frozen funds are transferred to the seller's account. If for some reason the buyer did not close the transaction, it is automatically closed 48 hours after the confirmation of the transaction by the seller. In case of disagreement, please contact support immediately.

To avoid misunderstandings and possible questions, we would like to explain the payment process in more detail. When paying, two operations take place at once: replenishment of the marketplace balance and payment for the order from the balance. The first operation includes the commission of the selected payment system, and the second operation - the RB2Play marketplace. Please note that RB2Play is not a payment system, bank or other financial institution. The RB2Play Marketplace does not maintain its users' settlement accounts, but only provides for the convenience of settlements between Sellers and Buyers. The RB2Play balance cannot be used to accumulate and store funds.

In the case when the order is paid in full from the buyer's balance, only the commission of the RB2Play marketplace is charged. In case of payment through payment systems, the commission of the payment system used is charged additionally.

Bank cards (Visa, Mastercard, MIR)

ЮMoney – purses in the status of "Registered" or "Identified" are supported; QIWI - wallets in the status of "Basic" or "Professional" are supported. WebMoney - Wallets R, P and Z. Bank cards (Visa, Mastercard and World) - no restrictions on countries and banks. If the withdrawal currency differs from the currency of the bank that issued the card, then the exchange takes place at the rate of the bank. Withdrawals on the RB2Play website are immediate, but in some cases it may take up to three business days.

If the transaction is unsuccessful, the buyer's frozen funds will be returned to their balance on Rb2play.com. The buyer will receive a refund for the order cost and the Rb2Play marketplace commission. Please note: Fees charged by payment systems are not refundable.

The lots' prices are not restricted on the RB2Play website. All other payments and payouts limits are set by the payment systems: (limits are being specified)

There are two types of fees charged when paying on the RB2Play marketplace: 1) The commission of the payment system is being specified 2) RB2Play marketplace commission: RB2Play commission starts from 3% and is charged on top of the price. The total balance due is indicated immediately in the table of offers. In case of a refund, the purchase price and the RB2Play commission are returned to the balance. The payment system commission is non-refundable. When paying for a purchase, only the marketplace commission is charged from the balance.

There are several ways to register on the RB2Play website: Using an email, the VKontakte social network or the Telegram messenger

Changing your email is only possible in exceptional cases by requesting the support with a detailed description of the reason.

Unfortunately, changing the nickname is not possible once the registration is finished.

Our experts work 24/7 and will be more than happy to assist you immediately.

We want to emphasize that negative reviews are never deleted and have a great impact on the forming the seller's rating.

To track fraudulent activities and guarantee the reliability of transactions, the chats are under permanent monitoring. In addition, the site administration reserves the right to perform random checks of sellers by contacting them under the guise of buyers.

All documents can be found at the relevant links. https://rb2play.com/agency-agreement https://rb2play.com/policy

The transaction process is carried out in several stages: The buyer selects an offer from the table and contacts the seller in the chat; The dates are approved and funds are reserved; The seller fulfills the terms of the transaction by transferring the order or rendering the service and confirms the execution of the order by notifying the buyer via the transaction chat; The buyer confirms the completion of the transaction and the funds are transferred to the seller.

Все сделки совершаемые на маркетплейсе RB2Play безопасны и надежны. Наши специалисты немедленно выявляют любые попытки мошенничества. Покупатель всегда защищен от недобросовестных продавцов, которые не выполняют условий оговоренной сделки либо доставляют заказ не соответствующий описанию в предложении. При покупке средства немедленно списываются и замораживаются на площадке до успешного завершения сделки. Как только товар доставлен или услуга оказана, покупатель закрывает сделку путем нажатия кнопки в интерфейсе и замороженные средства переводятся на счет продавца. Если по каким-то причинам покупатель не совершил закрытие, то спустя 48 часов с момента подтверждения выполнения сделки продавцом, происходит ее автоматическое закрытие. В случае разногласий, просим немедленно обращаться в поддержку.

In addition to protecting transactions, we have compiled a list of characteristics that indicate a more reliable seller: Date of registration It is worth noting that the age of an account can only be a good indicator if orders were made regularly. Online status When choosing a seller, we recommend choosing among those that are currently on the marketplace. The online presence of the seller will reduce the response time, speed up the process of buying and delivering the desired item or currency, and reduce the risk of having to cancel the transaction due to an accidental purchase. Reviews It is the most significant indicator of the seller. Each review is checked by the administration for compliance with reality and is never deleted, even if the order is canceled.

Guaranteeing protection against recovery is quite a difficult task. To help you avoid this problem, we have prepared several recommendations. Buying accounts on the Steam platform: The most secure account should always have - Native mail and the first letter: If the mail is native, the account will have one of these letters: CONFIRM YOUR EMAIL FOR A NEW STEAM ACCOUNT. YOUR STEAM ACCOUNT: VERIFY YOUR EMAIL ADDRESS. NEW STEAM ACCOUNT EMAIL VERIFICATION. YOUR STEAM ACCOUNT: EMAIL ADDRESS VERIFICATION – Check that no purchases have been made from your account. If there have been purchases, they must NOT be from credit cards; - You should necessarily ask the seller about the data on all linked emails, phones and purchases on the account for the entire time of its existence, as well as request all receipts from all purchases on the account; - It is necessary to clarify and check the date of registration of the account. It must match the date of the first letter; - If games were activated on the account via cd-key, then you need to request photos of these discs with keys and all receipts.

The terms of the order must be agreed in the chat immediately prior to making the payment. If the deadlines were not set and payment was made, then in the event of a conflict, the order execution time is calculated based on the average execution time of other similar orders.

If it becomes necessary to cancel an order, the buyer has two options: Contact the seller directly. The seller can cancel using a special button in the interface. Contact support for help. This option should be used only if the seller could not be reached, or in the case of a conflict. When you cancel your order, the funds are returned to your account balance on RB2play.com. Please note that even if the order is canceled, the review will still remain. This is done so that the buyer can see the full history of the seller's transactions.

Вы соглашаетесь с тем, что после успешного совершения платежа вы не будете предъявлять споры или претензии платежным агрегаторам.

Refunds for orders are made only to the details from which the payment was received (bank card or e-wallet)

You can submit a request for a refund within 365 days from the date of order/balance replenishment

If suspicious or fraudulent activity occurs, your subscription may be suspended.

Refunds are possible upon user's request to the site's support service.

Refunds are made to the payment system selected by the user.